Job Summary
Responsible for assisting patients and attorneys with questions regarding medical records, bills, and current balances. This position will also be responsible for other clerical duties in the Business Office as assigned.
Demonstrates Competency in the Following Areas
- Ability to work effectively with a wide range of customers in a diverse environment.
- Knowledge of Medicare, Medicaid, Commercial, and HMO payers
- Ability to perform analytical problem-solving.
- Ability to operate concurrently within a variety of hospital systems.
- Working knowledge of PC applications, Word, Excel, etc.
- Knowledge of organizational structure, workflow, and operating procedures.
- Strong oral and written communication skills.
- Organization and time management skills.
- Ability to follow directions and establish priorities effectively.
- Self-directed and capable of working without direct supervision.
- Dependable in both production and attendance.
- Demonstrates the ability to be flexible, organized and function well under stressful situations.
- Documentation meets current standards and policies.
- Submit weekly payment and placement report to early out and bad debt agencies.
- Submit close and return to agencies.
- Change collector code when accounts have been moved to and or from agencies.
- Assist with cash reports to ensure patients are not billed for the balance due to rejection, etc.
- Assist with account research on un-posted payment requests from patients and or other staff.
- Record processing and affidavit completion for LOP accounts.
- Review settlement requests.
Strong interpersonal/public relations skills.
