Patient Service Representative

Job Summary

Responsible for assisting patients and attorneys with questions regarding medical records, bills, and current balances. This position will also be responsible for other clerical duties in the Business Office as assigned.

Demonstrates Competency in the Following Areas

  • Ability to work effectively with a wide range of customers in a diverse environment.
  • Knowledge of Medicare, Medicaid, Commercial, and HMO payers
  • Ability to perform analytical problem-solving.
  • Ability to operate concurrently within a variety of hospital systems.
  • Working knowledge of PC applications, Word, Excel, etc.
  • Knowledge of organizational structure, workflow, and operating procedures.
  • Strong oral and written communication skills.
  • Organization and time management skills.
  • Ability to follow directions and establish priorities effectively.
  • Self-directed and capable of working without direct supervision.
  • Dependable in both production and attendance.
  • Demonstrates the ability to be flexible, organized and function well under stressful situations.
  • Documentation meets current standards and policies.
  • Submit weekly payment and placement report to early out and bad debt agencies.
  • Submit close and return to agencies.
  • Change collector code when accounts have been moved to and or from agencies.
  • Assist with cash report to ensure patients are not billed for balance due to rejection, etc.
  • Assist with account research on un-posted payment requests from patients and or other staff.
  • Record processing and affidavit completion for LOP accounts.
  • Review settlement requests.

Strong interpersonal/public relations skills.

Why Crescent Regional?

At Crescent Regional Hospital, our goal is, and always has been, to cultivate a community of doctors, Nursing, and administrators to breathe new life into a previously dying hospital as to provide a continuum of care for the communities of Lancaster, DeSoto, and all surrounding areas. Unwavering in our vision and determined to not just be a choice in healthcare, but the choice in healthcare we need to hire the best from the community as to give the best care for the community.

Being of relative size to the communities we serve, both in staff and structure, allows us the ability to collaborate with and learn from one another as a means to provide treatment which is extensive, thorough, and specific to each patient. And because our internal culture is one of recognizing individual strengths and accomplishments, everyone gets their deserved moment to shine. As members of the Crescent Regional Family, we build one another up because we understand when we strive, our patients and community thrive which perpetuates us all into excellence.

We thank you for your interest in seeking employment with Crescent Regional Hospital and look forward to working with you when you become part of the Crescent Regional Family!